Operations Business Report – Case Study: Qantas

Executive Summary Cantatas Is Australia largest domestic and International airline Cantatas was founded In the Queensland outback In 1920 and It began Its operations with one aircraft carrying mail and now it has expanded to 146 planes transporting people all over the world Cantatas' major influences they have to deal in today's market with include globalization, technology and the increased cost-based competition and the strategies that they have Implemented to meet these influences are outsourcing and a mix of established and leading edge technology .Competitive Advantage Cantatas, having two flying services (Cantatas and Starters) allows them to organism and book two aircrafts to serve the passenger to compete the competitive advantage more than others Cantatas established the frequent flyer program that different from other Lorene to make customer loyalty. Cantatas Is also In coalition with many local companies.Woolworth is the most known and the idea is to provide a competitive advantage to each other Cantatas is known for premium service so they incorporate Starters as a budget flight giving a competitive advantage, but also a cost advantage Cantatas is one of the worlds most recognizes and reputable brand, which gives them an opportunity to exploit their competitive advantage. 3. Operations Cantatas manages to sustain a competitive advantage In the market, predominantly due to how their operations function and how they manage It. 3. 1 – strategic Role of operations Cantatas has three different strategic roles of operations.These strategies that Cantatas has incorporated are cost leadership, differentiation and market focus Operations management within Cantatas includes scheduling, determining staffing levels and staff training and has demonstrated its ability to respond quickly to challenges and the success of rival low cost airlines Cantatas' operations are strategically important because most organizational activity comprises the day-to-day acti vities within the operation function Its strategy and operations go hand-in- hand and Is a key determinant of its ability to achieve long term success and ultimately, a competitive advantage within the marketThe influences and current operational responses by Cantatas include globalization, rapidly developing technology and increased cost-based competition Globalization has made Cantatas re-think about their operations as they need to not only keep up with constant fluctuations and how the world is responding to it, to sustain their competitive advantage.The responses from Cantatas regarding globalization include o launching new airlines in Asia due to the Asian century we are experiencing and o cost minimization to be more internationally competitive. The rapidly developing technology from Cantatas has allowed for operational processes to be a lot more efficient and effective. The changes have included o newer planes o new check ins o Q bag tags Due to the expanding market of aircr aft, it has resulted in an increased cost based competition.Cantatas has had to respond to these changes within the market and the responses from Cantatas include o outsourcing o online bookings o employing more labor saving techniques The influences that Cantatas has had to deal with has made them change a lot of heir operations but the way they have responded to it, has allowed them to sustain a competitive advantage 3. – Operations Processes The operations processes are classified into three separate groups, inputs, the transformation process and outputs Inputs are classified into sub groups, which are transformed and transforming resources This means, Cantatas focuses on food ingredients for their catering services, computers, labor, and capital. The transformation process are also classified into subgroups, which include volume, rarity, variation in demand and visibility (the four Vs..) and monitoring, controlling and improvement. In terms of the four vs.., Cantatas expe riences a predictable major increase in demand for the school holidays and other major events but also had to cope with major decreases such as the 9/1 1 bombings Monitoring and controlling at Cantatas involves taking corrective action and making new plans if necessary Customer service is Cantatas' major output and they continually focus on delivering the highest levels of customer service. They have recently adopted the â€Å"Net Promoter Score† as a key measure of customer service. The processes that Cantatas have implemented, how they identify peak times of the year and then deal with those situations has given them a competitive advantage over other businesses, which fail 3. 4 – Operations Strategies There are a number of strategies for improving operations at Cantatas and the two major strategies that Cantatas have implemented are outsourcing and technology Outsourcing is on the increase within Cantatas and currently, Cantatas outsourcer early all of its IT operat ions and some small call centre operations.The advantages that outsourcing has given Cantatas include saving in capital outlay, saving in labor and saving in cost Cantatas relies heavily on technology, but airline technology is complex and it is continually being advanced and updated. Cantatas was one of a number of airlines, who placed advance orders for the new Airbus AWAY, but they were opted to make sure they were not the airline to receive the very first ones asCantatas are all about quality for the customer Cantatas made sure that they could sustain their competitive advantage within the market by ensuring that they got leading edge and established technology that was well reviewed and started outsourcing the right things to keep the operations effective and efficient 4. Conclusion Through Cantatas' strategies they have adopted, the way they have changed and adapted to the influences within the market and the efficiency of the their processes, it has allowed for Cantatas to no t only gain a competitive advantage but sustain it as well

The bear ruled over the land with all his might

Once upon a time there were two spacious lands separated by a great wall. One of the lands had an oppressive and dictatorial bear and the other one was ruled by a greedy and cruel tiger. The bear ruled over the land with all his might and power and did not look after the needs of the red mice in his dominion. The greedy and cruel tiger remained neglectful of the blue mice citizenry.At dawn all the mice, both red and blue, in each land would wake up and start working hard on their lands. You could see the joy and cheer on their faces as they trim the trees and water the plants.At noontime, the mice had the routine job of gathering the finest fruits for their masters—the tiger and the bear. However, it seemed that the tiger and the bear had no feeling of satiety, for every time the mice offered them the finest fruits of their land, the tiger would swiftly glance at the bountiful fruits and look up to the other side of the wall saying, â€Å"I wish I could have what is behind th at wall. I think I deserve more than the fruits of this land.†In the same manner, every time the red mice would offer their bear the fruits of their toil, the bear thought to himself saying, â€Å"I am the mighty bear and mighty bears rule the largest lands.† It did not take very long before the bear approached the great wall and in all curiosity peeped inside a small hole on the wall to see what was behind it. The tiger also approached the wall and saw the bear and his land, which was similar to the tiger’s land.Because of the bear’s covetousness, the land on the other side of the fence looked so alluring and enticing. In all bravado, he beamed, â€Å"This is my land and you all must be under my control.†   Suddenly an old eagle with resonating light and long white wings came from blue sky and said, â€Å"You can not do this to each other.   You scare the mice and disrespect the walls. â€Å"Who cares about the mice?† the bear replied p ointing his hand to all the land saying, â€Å"This is my land.†Ã‚   The tiger roared at the eagle and in an instant scratched and wounded the eagle’s right wing with his sharp long claws.This made the eagle bleed profusely. Suddenly the resonating light vanished and both lands looked so gloomy. The sky turned into red with overcast black shadows as the two leaders broke into a vicious fight. In an instant, both the tiger and bear were locked in each other’s mighty claws, biting and fiercely wrestling each other. They ordered their own mice to fight the other troops and a deadly battle ensued.After the air had cleared, most of the mice on both camps were dead. However, the bear and the tiger were only slightly injured. In the end, the two leaders ruled over their land that stayed weak and beaten with a few mice to lead. This left the tiger and the bear puzzled over what led them to destroy each other’s kingdom instantly in a fit of rage.   

Leading Educational Change Research Paper Example | Topics and Well Written Essays - 5000 words

Leading Educational Change - Research Paper Example Current paper examines the role of leadership in the planning and application of an educational plan especially when this one refers to a change that needs to be implemented in a particular educational site. For this reason, the University of Salford has been selected in order to be used as an example of the above interaction and influence in the area of education at all levels (the reference to an institute of higher education is just indicative). The above University has been chosen because of its extended plan of development and continuous change as it has been designed and applied throughout its operation. On the other hand, the analysis of the changes proposed and applied to the particular departments of the above institute will prove its suitability for current study. As of the structure of the study, this has been organized as follows: Chapter 1 presents current literature review regarding the interaction between leadership and educational change whereas Chapter 2 includes the most significant change and development plans as applied in the chosen educational site (University of Salford). Furthermore, Chapter 3 involves in the influence of literature on the educational strategy of University of Salford as it can be observed when comparing the existing plans of the institution with the views of the researchers as developed in the literature review Chapter. The personal recommendations follow Chapter 3 including certain assumptions regarding the material that has analyzed throughout the paper.

My personal statement Essay Example | Topics and Well Written Essays - 250 words

My personal statement - Essay Example I participated in many competitions locally and internationally. I traveled and went to many countries with the team. Playing with the national team was a very helpful experience. I learned to be a team player, to keep working under pressure, to work hard, and to always aim to win. In addition, I earned some money from playing with the national team and I have been saving money for a long time already. The money was used to apply in English schools in the U.S. My friends told me that I am just wasting my money and time. They told me that I am not a good student and that I will not make it. The things I heard pushed me more to go, study, and prove to them that I can do it. Two of my friends who told me that I could not do it joined me in my journey to the U.S. Even when I arrived there, I did not know any English word. In the English school, I was in level 1. Whenever I went to the restaurants, I did not know how to order and just point the picture of the food I want. Most of the challenges were not from the people who told me that I could not do it; the challenges were from me. Average is not acceptable. I studied in the Orlando English Institute there that offers English classes. The number of levels required to complete the course is nine levels, and the period for each level is four weeks. I was selected the Student of the Month twice. I studied there for five months and I learned a lot. It was a big challenge in my life, and it was not easy to study outside the country without family and friends, coupled by the fact that the place is foreign and everything is new for me. Still, the experience proved to be very fruitful. I knew then that it would be the beginning of my journey to success. I went back to my country with an English certificate, and everybody was surprised, yet very proud of me. From my country, I applied to a Canadian college that teaches in English. It is called The College of the North

Constitution of three countries Research Paper Example | Topics and Well Written Essays - 1500 words

Constitution of three countries - Research Paper Example The judicial branch as outlined by the constitution has been given the responsibility of ensuring that the constitution is well implemented by the help of the court system and judges. This research paper will look at the constitutions of Britain, Kenya, and China and compare them with that of the United States. Through this, it will be realized that each country’s constitution varies when it comes to the court system, but at the same time, there are some similarities that exist. Keywords: Constitution, Court System, United States, Kenya, Britain, China, America, Term Limit, Age Limit Introduction Constitutions have existed for decades. Among the earliest constitutions is the constitution of England, which was written in 1215 in England (Thomas, 2008). This essay compares and contrasts the constitutions and court systems of three countries, which are Britain, Kenya and China, with that of the United States. The courts have the responsibility of ensuring that the constitutions a re well implemented, either by the government or by the people or citizens of a particular country. What is a constitution? A constitution is referred to as â€Å"a written set of rules for a country† (Thomas, 2008, p. 6). ... It has been discovered that most of these constitutions are very similar in some ways. The people who wrote the United Sates constitution worked really hard to make the best system of rules they could. Structures of the Court Systems of the United States, Britain, Kenya, and China United States Court System Structure Court of Last Resort or the Supreme Court: This is the most superior court in America and the final place where litigants can file appeals for their cases (â€Å"Introduction to the Court System,† 2003). The appeals received in this court are mainly from the middle appellate courts (â€Å"Introduction to the Court System,† 2003). Appeal Courts: These courts come in between the Supreme Court and the trial courts and are found in the federal governments. Their jurisdiction is broader than the Supreme Court’s. They are responsible for reviewing the facts and the law of a case. They are also referred to as the intermediate or middle appellate courts (â⠂¬Å"Introduction to the Court System,† 2003). Trial courts: They are typically known as courts of general or original jurisdiction; this is usually where a case starts. The judges and juries of these courts are given the responsibility of listening to witnesses, examining the evidence, and giving rulings. If the parties involved are not satisfied, they then appeal to the Court of Appeal, and later to the Supreme Court. These courts are given names according to the types of cases they handle and their locations. These courts are also found in the federal government (â€Å"Introduction to the Court System,† 2003). Britain’s Court System Structure The structure of the British court system is rather complex

Northern Ireland Ethnic Conflict Research Paper

Northern Ireland Ethnic Conflict - Research Paper Example Through the Ireland’s government act of 1920, the Island was partitioned into Northern Ireland and Southern Ireland, a move that was opposed by some unionists and a majority of the nationalists. In addition, it became part of the Irish Free State that had been formed in the course of the Irish Free State Constitutional act of 1922 (O’Callagha), but afterward, the parliament of Northern Ireland picked out of the Irish Free State through an address to the king. This request having been granted, Northern Ireland received self-governing under the United Kingdom; a move that sparked sporadic violence in the region as some groups were opposed to the partitioning of Ireland. Following the state of tensions in the region, there were  across boarder migrations with Protestants moving northwards while Catholics moved southwards to the Free State. Some of the Northern Catholic Nationalists who remained in Northern Ireland felt isolated from the state after having failed to join the new police force in the Northern Ireland, which was largely constituted by the Unionist Protestants. Successive Unionist Prime ministers’ reigns between 1920s and 1970s saw the Catholic minorities who formed up the Nationalists being oppressed through discriminatory policies. For instance, local government elections were often rigged in favor of the Unionist candidates even in areas with a majority of the Nationalist Catholics. Employment opportunities were often granted in favor of the Unionists/Protestants especially in high-ranking influential positions in the government of Northern Ireland. This led to the decline in the Northern Ireland Nationalists population due to the tough living conditions they were subjected to. These discriminatory policies against the Northern Ireland Nationalist Catholics and the Northern Ireland’s associations with the United Kingdom led to the conflict and troubles in the Northern Ireland that pitted the majority Northern Ireland Pr otestants/Unionists against the minority Roman Catholic Nationalists (Engelhart). At this time in the crisis that was escalating into a war, the Irish Republican Army was formed to try to free the Northern Ireland from the British influence and domination of the unionists/Protestants. This armed force’s interim campaigns against the United Kingdom’s rule over Northern Ireland also wanted to spearhead the reunification of Ireland back to the former 32 state Irish Republic by restoring and strengthening its political boundaries (Mesev et. al. 874). The United Kingdom loyalist unionists in retaliation to the Irish Republican Army’s campaigns formed small military groups to fight against the IRA forces. The Ulster Volunteer Force was then created in 1966, as a rejoinder to the Irish Republican Force, which was threatening the continued dominance of the Unionists control over Northern Ireland. The Ulster Volunteer Force was mainly pro British and United Kingdomâ€⠄¢s relations and collaboration with Northern Ireland to the disdain of the Nationalists agenda through the IRA. The Ulster Volunteer Force was also fighting to reassert and further strengthen the Unionists control over Northern Ireland, which was declining due to the IRA campaigns. This violence  was made even prominent with the involvement of the United Kingdom State Controlled forces’ involvement in the disguise of restoring peace and calm

STEP ONE - Voice Due Week 4 Essay Example | Topics and Well Written Essays - 1250 words

STEP ONE - Voice Due Week 4 - Essay Example government through the seizure of black hills in Dakota (Nabokov 26) The voice goes ahead to describe the detailed story of the longest legal struggle in American legal history and the betrayal by the United States government. This is illustrated by the signing of a peace treaty between the United States government and Sioux Nation promising a safe homeland. The treaty also included the ownership of the black hills. When gold was discovered at the black hills later, the government sought to have the land back. The white owned company violated the treaty by literally scrambling for the precious metal. Even though the Sioux Indians protested against this act, there was nothing they could do as the United States government declared war and took the land back. The Sioux were forced to go to a White man’s court to seek resolution as there was no alternative (Sutton 43). The issues that Edward Lazarus addresses in this book are betrayal and injustice. This is very well illustrated by the United States government action to renege on the treaty that gave the black hills to Sioux Indians. The injustice by the government is also evident in the many years the case has remained unsolved while companies continue to benefit from the gold mines. The book gives insights into the case prolonged by legal maneuverings and delays perpetrating by a system that claims to protect rights. There was much irony even after the court decided the case. The Indians refused compensation in form of money and even chased their lawyers off the reservation (Treuer 67). The argument was that black hills were sacred and therefore could not be exchanged for money. In so doing, they exhibited much pride in their heritage. Even today, most Indians want the black hills returned. The voices speaking in the ‘Native America testimony’ are genuine as they are derived from statements and speeches recorded in letters from

Sociology Assignment Essay Example | Topics and Well Written Essays - 1250 words

Sociology Assignment - Essay Example It also shows that people find beauty in products of mixed races. Nicole Scherzinger, is an example of a popular celebrity who is a product of mixed race. Speaking of celebrities, Brad Pitt and Angelina Jolie have a multiracial family not by natural ways but by adoption. And since this is world wide, it is safe to assume that the conditions, the issues, and situations these mixed race families, also known as multiracial families, are similar in most cases. I have chosen an article from Family Magazine Los Angeles entitled Finding Ways to Share Ethnic Differences in Multi-Racial Families as a representation of the family. This is how I see families – multi-racial, multi-cultural, dynamic and unique. The article discusses the challenges that multi-racial families face in the society and shares some ways to cope with these challenges as well. This paper in turn will show my analysis of the family as I see it through multi-racial families. First the paper discusses the definition of family and how it has changed through time and then analyze the family’s characteristics and show why families are multi-racial, multi-cultural, dynamic and unique. Today’s society’s definition of family has changed from how different societies from different eras define families. Before, issues of survival, economics, and politics has dictated how people form families. At present, there are existing laws and cultural practices that also dictate how families are formed. These practices and these dictates have changed all through the centuries. Several factors have affected these practices and beliefs and some identified factors have led to the current state of families today. Divorce has been prevalent thereby expanding the members of the family to siblings from ex-spouses, ex-parents and new parents. Single parenthood as a result of teen pregnancies has also changed the definition of family life because normally family is composed of a father,

Types of Essays Essay Example for Free

Types of Essays Essay Narration is telling a story from a certain viewpoint, and there is usually a reason for the telling. All narrative essays will have characters, setting, climax, and most importantly, a plot. The plot is the focus of the story and is usually revealed chronologically, but there are sometimes flash forwards and flash backs. In writing a narrative essay, remember to: †¢Include sensory and emotional details, so the reader will experience the story, not just read about it †¢Have the story support the point you are making, and make reference to that point in the first sentence. †¢Write in the first or third person Descriptive Descriptive essays have text which describes traits and characteristics of people, objects, events, feelings, etc in intricate detail. Whatever is being described will be thoroughly examined. For example, if you were describing roses, you would explain: †¢Where they come from †¢What they look like †¢What colors they are †¢How they grow and smell When you write a descriptive essay, you want to involve the reader’s senses and emotions. For example, you could say, â€Å"I got sleepy† or describe it like this, As I was waiting for Santa, my eyelids began to get heavy, the lights on the tree began to blur with the green branches, and my head started to drop. The second sentence gives vivid details to make the reader feel like he is there. Exposition Expository essays can compare, explore and discuss problems, or tell a story. An exposition essay gives information about various topics to the reader. It: †¢Informs †¢Describes †¢Explains In writing an exposition, the text needs to: †¢Be concise and easy to understand †¢Give different views on a subject or report on a situation or event †¢Explain something that may be difficult to understand as you write your essay. Remember that your purpose is to explain. Argumentative In an argumentative essay the writer is trying to convince the reader by demonstrating the truth or falsity of a topic. The writer’s position will be backed up with certain kinds of evidence, like statistics or opinions of experts. The writer is not just giving an opinion, but making an argument for or against something and supporting that argument with data. To know how to write an essay in an argumentative way, you have to research and backup what you say in the text.

Constitution in USA Essay Example for Free

Constitution in USA Essay A constitution is either a written (codified) or unwritten (uncodified) body of fundamental principles or established precedents according to which a state is acknowledged to be governed. Generally, a constitution is only written after a major event. In the case of America their constitution was written in 1787, after the American Revolutionary War came to a close. There are a number of issues with America’s constitution which make it, arguably, unfit for the 21st century. The most apparent issue with the constitution is the overall ambiguity that it’s based upon. Take for example the eighth amendment which forbids the federal government from imposing cruel or unusual punishments on American citizens. However, what’s classed as a cruel or unusual punishment? Many have argued that capital punishment can be seen as a cruel punishment, which has led to some states, such as Illinois, abolishing the death penalty altogether. Though, despite eighteen states abolishing the death penalty so far, there has been no move to amend the constitution to include the death penalty as an example of ‘cruel punishment’. Another example of an ambiguous amendment is the first amendment which protects the right to free speech as well as freedom of religion. However, how far this amendment applies has been questioned on numerous occasions. For example, Texas passed a law which prevented flag desecration (burning of the American flag), however the Supreme Court overturned the Texas law due to it violating citizen’s first amendment right as flag desecration is seen as an expression of belief, which the first amendment protects. This has led to numerous calls for flag desecration being outlawed via a constitutional amendment, however just like the eight amendment this would be incredibly hard to achieve. This is purely due to how difficult it is to amend the American constitution. The American constitution’s amendment process is long and difficult, which is mainly due to it requiring a supermajority. A supermajority is where 2/3rds of both houses of Congress have to agree to the amendment put forward. Even if either house falls short by one vote, the amendment is dropped. This process was made to be hard intentionally by the Founding Fathers. This was  because they believed that the constitution shouldn’t be constantly changing, and so they created the need for a supermajority to stop the federal government from making rash, in the moment, decisions which they could grow to regret later on. However, it is this founding belief that has made the constitution, arguably, untenable for the 21st century, which can be contributed to Congress’ explosive growth over the last 200 years. For example, in 1789 there were only 65 Representatives in the House of Representatives, which grew to 435 by 1963 and plateaued due to the House of Representative s being capped in 1911. This is an increase of 370 over a period of 174 years (meaning that there were two new Representatives every year). This continually increased the amount of people who had to work in unison to pass constitutional amendments, and as evidenced by the 1911 Act which capped the size of the House of Representatives, America grew far more than the Founding Fathers had originally intended. The constitution can also be seen as unfit for the 21st century due to an ever increasing political pace, as well as rapidly changing circumstances which have led to very different outcomes when compared to the British political system. This can mainly be seen with gun control which is protected in America by the second amendment (â€Å"Right to bear arms†) despite the amount of shootings which have occurred in recent times. An example of this would be the Sandy Hook shooting, which occurred on December 14th 2012 at an elementary school in Connecticut. This caused nationwide outrage which in turn caused support for disarmament groups to increase. However, after several months the support fell away and no constitutional amendments were put through, despite pledges and campaigns from Barrack Obama and Joe Biden. Now, when compared to England, there was a shooting spree in a Dunblane Primary School in 1996. Following national outrage, much alike that caused by Sandy Hook, guns were criminalised by an Act of Parliament, which was significantly easier to do as the UK does not have a written constitution, rather an unwritten one which is drawn from several sources. However, despite the faults with the American constitution, it must be fit for purpose if it still exists. This is because if it wasn’t fit for  purpose, and didn’t work at all, it would have been scraped by one of the American administrations after its conception. This is mainly aided by the argument that the constitution’s ambiguity is what allows it to adapt to changing circumstances as well as its ability to change without formal review. What is meant by this is the fact that the Supreme Court can uphold or repeal earlier decisions made in relation to the constitution, meaning that if the correct decisions were repealed the constitution could be drastically changed.